Violet & Flo Balloons

Privacy Policy

This Privacy Policy applies between you, the User of this Website, and Violet & Flo Balloon Co., the owner and provider of this Website. Violet & Flo Balloon Co. takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://violetandfloballoons.com/privacy-policy.

Please read this Privacy Policy carefully. Definitions and Interpretation

1. In this Privacy Policy, the following definitions are used:

Data

collectively all information that you submit to Violet & Flo Balloon Co. via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;

GDPR the UK General Data Protection Regulation;

Violet & Flo Balloon Co.,

we or us

Violet & Flo Balloon Co. of 4 Hazel Way, Pontefract, West Yorkshire , WF8 2FF;

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;

User or you

any third party that accesses the Website and is not either (i) employed by Violet & Flo Balloon Co. and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Violet & Flo Balloon Co. and accessing the Website in connection with the provision of

such services; and

Website the website that you are currently using, https://violetandfloballoons.com/, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this Privacy Policy, unless the context requires a different interpretation: a. the singular includes the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. "including" is understood to mean "including without limitation";

e. reference to any statutory provision includes any modification or amendment of it;

f. the headings and sub-headings do not form part of this Privacy Policy.

Scope of this Privacy Policy

3. This Privacy Policy applies only to the actions of Violet & Flo Balloon Co. and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Violet & Flo Balloon Co. is the "data controller". This means that Violet & Flo Balloon Co. determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

5. We may collect the following Data, which includes personal Data, from you: a. name;

b. contact Information such as email addresses and telephone numbers; in each case, in accordance with this Privacy Policy.

How We Collect Data

6. We collect Data in the following ways: a. data is given to us by you; and

b. data is collected automatically.

Data That is Given to Us by You

Violet & Flo Balloon Co. will collect your Data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post, e-mail or through any other means; b. when you make payments to us, through this Website or otherwise;

c. when you elect to receive marketing communications from us;

d. when you use our services;

in each case, in accordance with this Privacy Policy.

Data That is Collected Automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example: a.

a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our Use of Data

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Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. internal record keeping;

b. transmission by email of marketing materials that may be of interest to you; in each case, in accordance with this Privacy Policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

We may use your Data to show you Violet & Flo Balloon Co. adverts and other content on other websites. If you do not want us to use your data to show you Violet & Flo Balloon Co. adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

Who We Share Data With

13. We may share your Data with the following groups of people for the following reasons:

a. our employees, agents and/or professional advisors - To draft newsletter ;

b. third party service providers who provide services to us which require the processing of personal data - To help draft newsletter for the mailing list and ensure the website runs smoothly.;

in each case, in accordance with this Privacy Policy.

Keeping Data Secure

14. We will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a user name that is unique to you. b. we store your Data on secure servers.

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Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: Info@violetandfloballoons.com.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention

17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.

18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

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You have the following rights in relation to your Data:

a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase - the right to request that we delete or remove your Data from our systems.

d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

e. Right to data portability - the right to request that we move, copy or transfer your Data.

f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: Info@violetandfloballoons.com.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

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Links to Other Websites

23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

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Violet & Flo Balloon Co. may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Violet & Flo Balloon Co.. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

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30.

This Website may place and access certain Cookies on your computer. Violet & Flo Balloon Co. uses Cookies to improve your experience of using the Website. Violet & Flo Balloon Co. has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Violet & Flo Balloon Co. to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Type of Cookie Purpose

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie.

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

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You can find a list of Cookies that we use in the Cookies Schedule.

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You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

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You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

40. Violet & Flo Balloon Co. reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.

You may contact Violet & Flo Balloon Co. by email at Info@violetandfloballoons.com.

Attribution

41. This Privacy Policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en). This Privacy Policy was created on 26 September 2023.

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

Description

Functionality

We use the following functionality cookies:

Description

Analytical/Performance

We use the following analytical/performance cookies:

Description

Purpose

Session cookie

'We use this session cookie to remember you and maintain your session whilst you are using our website

Purpose

session Cookie

We use this cookie to identify your computer and analyse traffic patterns on our website

Purpose

browser cookies 'We use this cookie to help us analyse how users use the website

Targeting

We use the following targeting cookies:

Description Purpose

__________ __________

Terms & Conditions

Please take the time to read our T&Cs, which apply once payment of invoice is made.

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services from us. By ordering any Goods or Services from us you agree to be bound by these Terms and Conditions.

1. Booking

1.1. Any contract for the supply of Goods or Services from us is between you and us. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering.

1.2. All reservations made with us are provisional until your 50% booking fee or full payment is made.

1.3. The 50% booking fee is non-refundable but is transferrable to another date, subject to availability.

1.4. The Booking Form will detail all of the Goods or Services to be supplied by us including the Equipment to be hired by you and the event date. Please check this to ensure that it is accurate and that it reflects your requirements. You must notify us immediately if you spot any errors or if the order does not reflect your requirements.

2. Prices and Payment

2.1. All prices quoted to you are correct at the time of quotation and are valid for 30 days and we reserve the right to alter our prices after this time. Prices are inclusive of value added tax, if applicable.

2.2. All invoices must be paid in full by the date specified on the invoice.

2.3. Please note that any changes to bookings must be made in writing and we will use our reasonable

endeavours to accommodate these changes however we cannot guarantee that we will be able to accept the alteration. Where the change results in an increase in the overall cost a revised Booking Form will be issued to you.

2.4. Payment must be made by one of the methods accepted by us as notified to you.

2.5. In the unlikely event that we have to cancel a booking due to reasons beyond our control, we will do so in writing or by email providing you with as much notice as possible, returning any deposits paand where possible recommend another reputable company.

3. Equipment Hire

3.1. The hire period for the Equipment is for the period specified on the Booking Form (usually just for the event or up to three days if agreed beforehand).

3.2. The hire period shall commence and end on the dates specified on the Booking Form. No extension to the hire period is permitted without our express written consent and receipt by us of the appropriate charge.

3.3. Full ownership in the Equipment shall remain fully vested in us at all times. You have no right, title or interest in the Equipment other than that you are entitled to hire the Equipment for the hire period.

3.4. You are responsible for the Equipment from the time we deliver the Equipment until the time you return the Equipment to us. Full risk in the Equipment shall lie with you during this time.

3.5. You are not permitted to hire, sub-let, sell, lend, or part with possession of the Equipment at any time.

3.6. Please ensure that the venue has in place adequate insurance to cover the Equipment against fire,

theft, loss or damage at all times during the hire period.

We are:

Violet & Flo Balloon Co

Our address is:

4 Hazel Way, Pontefract, WF8 2FF

You are:

A purchaser of our Goods or Services

3.7. You hereby indemnify us against any losses, costs, damages or expenses that we may reasonably incur as a result of your breach of any of these Terms and Conditions.

4. Loss of or Damage to the Equipment

4.1. If the Equipment is returned to us in bad repair, damaged, unclean or defective in any way then we are entitled to retain any security deposit which may have been paid by you to repair and/or replace the Equipment. You are liable for any additional costs that we may incur in repairing, cleaning or replacing the Equipment.

4.2. In the event that any item of Equipment is lost, stolen or damaged beyond economical repair you are liable to pay us the cost of the replacement items as new. You will not be entitled to a refund of the security deposit in these circumstances.

4.3. In the event of loss or damage, the security deposit will be retained by us and we will notify you in writing of the reasons. If the cost of replacement due to missing Equipment or damage is in excess of the security deposit, an invoice will be issued to you to cover the cost of the damaged/missing property which must be paid in accordance with the terms stated on the invoice. If the cost of replacement is less than the security deposit, the balance will be returned to you within 14 working days of the date of our assessment.

4.4.

5. Delivery

5.1. The Goods or Equipment will be delivered by us to you on the agreed date and at the event location specified by you.

6. Balloon Displays & Decoration

6.1. Most balloon inflation takes place at the venue. Please ensure that there is sufficient time allocated for this at the venue and for subsequent decoration to take place. We will not be held responsible for balloon damage due to rare atmospheric conditions. All balloon decorations and weights become your property and responsibility upon completion of the set-up with the exception of decorations that use a balloon frame of any type. Please see our aftercare card to get the best from your balloons.

6.2. Whilst the choice of colours and types of balloons for balloon displays is your responsibility, we reserve the right to make substitutions in an emergency such as in the case of a faulty batch of balloons supplied from the manufacturer.

6.3. Care must be exercised to ensure that all decoration items are safely and securely disposed. On no account should helium balloons be inhaled or released into the atmosphere.

6.4. Please note that the Goods supplied are not toys and are not suitable for children to use unsupervised. Ribbons tiled to balloons may cause choking if used incorrectly. It is your responsibility to ensure that all children are appropriately supervised when handling these items.

6.5. Latex allergies must be declared upon booking.

6.6. There may be times when the use of adhesive hooks is required to complete a display, there is a

small risk of damage to paint/walls and will be discussed beforehand so this is agreed and understood.

6.7. There may be a charge of up to 20% of the entire booking to cover delivery/set up fees on some installations. This will be detailed in any quote/invoice.

Providing luxury balloon displays to Pontefract, Leeds, Wakefield & beyond!

Privacy Policy

Terms & Conditions

Please take the time to read our T&Cs, which apply once payment of invoice is made.

This website uses cookies.